Sales Policies and Miscellaneous Information

Shipping: We ship exclusively via UPS for the best package control and tracking. When your order is processed and the shipping information is transmitted electronically to UPS, you should receive an email from UPS with your package tracking information. This doesn't always happen instantly, sometimes it takes a day for them to catch up. If you have placed an order and haven't seen a email with this information then please check your spam folders before asking for tracking information as we find many times people have received the UPS email but miss it due to the large volume of spam messages prevalent on the internet.  We ship on average 3 times per week, sometimes more and sometimes less. While we give priority to Air shipment orders, we cannot make a guarantee that your order will ship the same day received. UPS pickup cutoff times, weather delays, product stock levels, etc all contribute to this. We try our best to get your order out the same day if at all possible but occasionally delays do happen.

Third Party Shipping: Bank rules dictate that we must ship to the credit card billing address to prevent fraudulent transactions. The address you use on your order must match the street and zip code of your credit card billing address or the order cannot be processed. If you use a Post Office Box for your mailing address please indicate this in the comment field of your order. Orders that are received without a matching verifiable address will be refused. We do not ship outside of the USA and Canada unless the order is pre-paid. We do accept wire transfers to our bank account to speed your order with a slight surcharge. Please contact us for details.

Returns: Salty's will accept returns of any lures found defective from manufacturing within the first 90 days of purchase. Returns must be accompanied by a copy of your sales receipt. Salty's is in no way responsible for return shipping of the damaged lure to our location, that is the customer responsibility. Returns for problems are very few and far between but given the volume our shop puts out it's possible to occasionally have a problem with a lure-we're human and can miss something (although we try REAL hard not to).  Returns for any other reason are not accepted. Please contact us prior to shipping anything for a proper return material authorization number. Occasionally we may ship a lure of the wrong color or type, if this should happen please accept our sincere apologies, we do sometimes make mistakes and we're happy to make it right. Please contact us ASAP with any problems with your order so that it can be resolved. Damage from fishing, ie rocks, bluefish, etc is considered normal wear and tear and not a defect. As our lures are hand-made there can be minor imperfections, grain, etc that does not affect their use-ability and adds to the character of the lure. We very closely inspect every lure and any lure that doesn't meet our quality control is marked as a blem or marked up as a mackerel back lure to distinguish it from first class product. Blemished lures are sold from time to time and they are minor paint blems or slight misdrills etc, these lures are sold as is without any warranty implied...and the price reflects this. We typically set aside one page for blemished lures.

Care of your lures: We highly recommend that you rinse your lures with fresh water after each use in saltwater to prevent corrosion of the hooks and swivels etc.  Some colors used in lures are actually aniline dyes and can fade slightly in the sun-remember this and try to store your lures in a area away from the sun (not on your dashboard etc)   Allow your lures to dry thoroughly before storing to prevent additional corrosion or mildew damage in damp areas.  Do not store your lures near pool chemicals or any chemical containing chlorine as it will cause them to prematurely rust.

A note on UPS rates:

We've had a few emails over the past few weeks from people complaining about the UPS shipping charges. This has been an issue with us for quite some time and I thought I'd address this here. UPS has been increasing their rates annually and have now made it very expensive to ship. On 1/1/08 they went up again, not only raising the per pound rates but the costs for insurance, residential delivery, area surcharges, etc.

As part of our accepting credit cards online, the bank requires us to prove without a doubt that a package was delivered and who signed for it. Without this anyone can call their credit card company and say they never received the package and we're out the lures, and out the money if we can't prove it was delivered. Been there done that folks and unfortunately we got taken for some pretty large credit card fraud a long time ago. UPS is the least expensive carrier we've found to accomplish accurate and reliable delivery without loss or damage.
I can offer one suggestion to people who dislike the current UPS rates...partner up with a buddy or a group and put your online orders in together.
UPS rates are by the pound. The first pound is the majority of the charge and additional weight is considerably cheaper- in some cases .15-.25 per pound additional so you can save some money.