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Sales Policies and Miscellaneous Information

Payment: We accept Visa, Mastercard, American Express, Discover and Paypal. Checks can be accepted with a mail order however we may allow up to 7 days for this to clear our bank before any orders are shipped.

Shipping: We ship via Fedex AND USPS for the best package control and tracking. When your order is processed and the shipping information is transmitted electronically to Fedex or USPS, you should receive an email from them with your package tracking information. This doesn't always happen instantly, sometimes it takes a day for them to catch up. If you have placed an order and haven't seen a email with this information then please check your spam folders before asking for tracking information as we find many times people have received the tracking email but miss it due to the large volume of spam messages prevalent on the internet.  We ship on average 3 times per week, sometimes more and sometimes less. While we give priority to Air shipment orders, we cannot make a guarantee that your order will ship the same day received. Fedex/USPS pickup cutoff times, weather delays, work loads, product stock levels, etc all contribute to this. We try our best to get your order out the same day if at all possible but occasionally delays do happen.
Click here for a time in transit once your package ships.

Overseas Shipping: Yes we do ship overseas.  We can ship one of two ways. By Fedex or US Priority Mail.  However it is very expensive and cost prohibitive to do this via Fedex.  Here's what we need before we will ship. Enter your order in on the site, use the International shipping checkbox. We will give you a quote by email on the shipping rates once the order is received. The USPS priority calculator is here: http://ircalc.usps.gov/ this will give you a rough idea of what it costs. Please don't select lures off the website and email a list. Small flat rate boxes can hold 3-4 lures maximum at a typical cost of $15-20 worldwide. Medium flat rate boxes can hold 12-18 lures and typical cost is $40-60 worldwide. 

Third Party Shipping: Bank rules dictate that we must ship to the credit card billing address to prevent fraudulent transactions. The address you use on your order must match the street and zip code of your credit card billing address or the order cannot be processed. If you use a Post Office Box for your mailing address please indicate this in the comment field of your order. Orders that are received without a matching verifiable address will be refused as they are considered an automatic fraudulent transaction by the credit card companies.

Checks/Insufficient payment: Any checks received that are returned for non payment we will assess a $50 returned check fee.  We don't make rubber lures so please don't send us rubber checks :)

Returns:
Decide you don't like a size or color? For all UNOPENED merchandise in original condition we will allow a 7 day no hassle return. Refunds are provided as a store credit only.  Click HERE to see instructions for return.
*No returns on any open or used product, wood squares, lead, plug bodies or liquids* There is no credit for shipping and it is the customers responsibility to insure and properly package pieces for shipment and return.  Damaged items or items that have been opened will not be accepted for return unless it is clearly evident that the package was damaged in shipping in which case you need to contact us immediately upon receipt to report damages. No claims for damages will be accepted after 48 hours hours from receipt of package. Salty's will accept returns for replacement of any lures/parts found defective from manufacturing within the first 90 days of purchase. Product is exchanged/repaired at our discretion and in no case is there monetary credit given.  Returns must be accompanied by a copy of your sales receipt for date verification. Returns for problems are VERY few and far between but given the volume our shop puts out it's possible to occasionally have a problem with a lure/part-we're human and can miss something (although we try REAL hard not to).  If a lure/part is deemed defective and cannot be repaired we will ship you a replacement at no extra charge to you.   Returns for any other reason are not accepted.  Please contact us prior to shipping defective product for a proper return material authorization number. Occasionally we may ship a lure of the wrong color or type, if this should happen please accept our sincere apologies, we do sometimes make mistakes and we're happy to make it right. Please contact us ASAP with any problems with your order so that it can be resolved. Damage from fishing, ie rocks, bluefish, etc is considered normal wear and tear and not a defect. As our lures are hand-made there can be minor imperfections, grain, etc that does not affect their use-ability and adds to the character of the lure. We very closely inspect every lure and any lure that doesn't meet our quality control is marked as a blem or marked up as a mackerel back lure to distinguish it from first class product. Any kits that don't meet our quality control standards are discarded.  Blemished lures are sold from time to time and they are minor paint blems or slight misdrills etc, these lures are sold as is without any warranty implied...and the price reflects this. We typically set aside one page for blemished lures. Online pictorials are guides for kit assembly only. We reserve the right to make changes to any of our lures without notice.  Submission of an order is an acknowledgement of the receipt of our terms and conditions. A link to these sales policies is posted at the bottom of every page of the cart.

Sportfishing Excise Tax All items under 150lb test are subject to the Federal sportfishing excise tax. Items which are exempt such as wood squares and other misc items on the site are not subject to the excise tax. If you are excise tax exempt (form 637) we need a copy of this form filled out and emailed or faxed to us with your order: Excise Exemption Certificate  Some people don't understand what the excise tax is...it is administered by the IRS for the purpose of raising money for your local state fish & wildlife programs. It funds access, stocking programs, enforcement, kids programs etc. Unfortunately there's many who skirt the tax operating out of their basements and garages and it hurts all fishermen. As a legal US manufacturer of fishing tackle we are required to collect and pay this tax.
More information can be obtained here:  http://www.irs.gov/businesses/small/article/0,,id=177196,00.html

Use of information collected: Salty's does not disclose to anyone or any company any information it collects to process orders. Your information including telephone numbers, email addresses, etc will not ever be sold or given out to any other company. We respect your privacy. All credit card information is stored securely and destroyed after use in accordance with standard Visa/MC/Amex/Discover/Paypal policies.

Care of your lures: We highly recommend that you rinse your lures with fresh water after each use in saltwater to prevent corrosion of the hooks and swivels etc.  Some colors used in lures are actually aniline dyes and can fade slightly in the sun-try to store your lures in a area away from the sun (not on your dashboard etc)   Allow your lures to dry thoroughly before storing to prevent additional corrosion or mildew damage in damp areas.  Do not store your lures near pool chemicals or any chemical containing chlorine as it will cause them to prematurely rust/corrode.